NCGR: The National Council for Geocosmic Research

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September 29, 2012 Online

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NCGR Online Ordering
and Shipping FAQ
Is Online Shopping Secure?
Yes. Our online shopping uses a secure server. We are using MIVA Merchant as our online shopping engine. It is a highly reputable on-line shopping product with a strong record for security issues. Once you begin the Checkout process and have confirmed that the items you want to buy are in your Shopping Basket, you will be in a SECURE mode for shopping. Microsoft Internet Explorer and Netscape Navigator should show a padlock in the locked position at the bottom of your screen. Other browsers may use a similar scheme to display your presence on a secure site. This will help you visually verify that you are on a secure connection. (Top)

How Long Can I Leave My Shopping Basket?
Your shopping basket will expire in one hour. If you have not committed your order within that time, you will need to start the process of ordering again. (Top)

Do Cookies Need to Be Enabled to Order?
Yes. MIVA Merchant, NCGR's shopping software, maintains a shopper's Session_ID using a session cookie that is stored on your machine. This Session_ID links you to your Shopping Basket. Each time a page is loaded, MIVA Merchant reads this cookie and keeps your shopping basket current. This is our only use of cookies on our site. No personal or shopping item information are stored in this cookie.

If you have cookies disabled in your browser, MIVA Merchant will try to read the Session_ID from an expected cookie file. Since MIVA Merchant won't be able to read the cookie, it simply creates a New Session_ID, and assigns a New, Empty Basket. This could be a problem, as you will continually find an empty basket.

You may freely browse our store without having to enable cookies. However, if you wish to shop online on the NCGR site, you must temporarily enable Cookies or select appropriate "trust" functions in your browser software to accept cookies for the NCGR website. Refer to your browser's help file for information on changing your security settings. (Top)

What Credit Cards do you accept?
We accept VISA, MasterCard, and American Express at this time. (Top)

Are Personal/Business Checks Acceptable Forms of Payment?
Sorry, we will not be accepting Personal or Business Checks online. If you wish to order by check, you should contact us directly.

What Currencies are Acceptable for Payment?
Payments may only be made in U.S. Dollars. No other currencies will be accepted. (Top)

What are the Shipping and Handling Charges?
Shipping and Handling are calculated on the order total of physical items being sent. Memberships, Conference Registrations and other soft goods are not included in the shipping and handling calculation.

Order Total (excl. Memberships and Registrations) United States Other Countries (Int'l Rate)
$0.00 to $20.00 $5.00 $11.00
$20.01 to $50.00 $8.00 $18.00
$50.01 to $75.00 $12.00 $24.00
$75.01 and up $15.00 $30.00

How Long Will It Take for Me to Receive My Items?
Please allow 15 business days for the receipt of your order.

Tape orders can take up to 4 weeks to be received. This is because we do not stock copies of our tapes, and they are made to order. We are working to make this process more efficient by digitizing our tape library. Very soon we will be offering CD’s instead of tapes, which will allow us to fill your order more quickly. Sometime in 2007, we will also be offering our lectures as an MP3 download, so you can receive your lecture as soon as you pay for it. It is our desire to make this process more efficient for our customers. (Top)

How Are Items Shipped?
Items are shipped via USPS (US Postal Service) ground services. (Top)

Are Rush Orders Possible?
We are sorry, at this time we are not setup to handle rush orders or faster turnarounds than our standard delivery of 7-10 business days. (Top)

How are Taxes Calculated?
Items are shipped from Massachusetts. Under current internet commerce law we must charge taxes on items purchase in the same state from which they are shipped. Thus items bought from Massachusetts residents will be charged a state sales tax, currently 5% of the ordered hard good items. Taxes will not be applied to Memberships or Conference Registrations or other soft goods offered. (Top)

Will My Information Be Kept Private?
Yes, NCGR will use the information provided with your order only for purposes of completing your order with the exception of Memberships and Conference Registrations. Those items require us to maintain appropriate information in a database for use in distributing publications and communications to you. These will be used only for In-House purposes and will not be distributed or sold to another company or person for their use. You may also refer to our Privacy Policy. (Top)

Where is My Link to the Downloadable MP3 I Ordered?
If you did not receive an email after your order containing links for the MP3 files you ordered, your email system may be identifying it as spam. If you do not receive your link within an hour, for help in obtaining the link. (Top)

Who Do I Contact Regarding My Order?
If you have questions related to your order, you may contact:

Attn: Liane Thomas Wade
531 Main St. #1612
New York, NY 10044
Phone: 212-838-NCGR (6247)
Hours: Monday - Tuesday, 10 AM- 9 PM, Eastern Time
Wednesday - Friday, 6-9 PM, Eastern Time
Or leave a message on the tape anytime


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